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Company > Dave & Buster's Entertainment: Business Model, SWOT Analysis, and Competitors 2023

Dave & Buster's Entertainment: Business Model, SWOT Analysis, and Competitors 2023

Published: Apr 13, 2023

Inside This Article


    In this blog article, we will delve into the business model, SWOT analysis, and competitors of Dave & Buster's Entertainment, a popular American restaurant and entertainment chain. As of 2023, Dave & Buster's has established itself as a go-to destination for dining, games, and socializing, blending the best of both worlds. We will examine the strengths, weaknesses, opportunities, and threats faced by the company, as well as explore the competitive landscape in which it operates. Stay tuned to gain insights into the strategies and outlook of Dave & Buster's in the coming years.

    What You Will Learn:

    • The ownership structure of Dave & Buster's Entertainment and who holds majority control over the company.
    • The mission statement of Dave & Buster's Entertainment and its core values as a company.
    • The various revenue streams and business strategies employed by Dave & Buster's Entertainment to generate profits.
    • An in-depth understanding of the Business Model Canvas and how it is applied to Dave & Buster's Entertainment.
    • The key competitors in the industry and the challenges they pose to Dave & Buster's Entertainment's market dominance.
    • A comprehensive SWOT analysis of Dave & Buster's Entertainment, highlighting its strengths, weaknesses, opportunities, and threats in the market.

    Who owns Dave & Buster's Entertainment?

    Major Shareholders of Dave & Buster's Entertainment

    When it comes to ownership of Dave & Buster's Entertainment, there are several major shareholders who play a significant role in the company's operations and decision-making process.

    One of the largest shareholders of Dave & Buster's Entertainment is Oak Hill Capital Partners, a private equity firm based in New York City. Oak Hill Capital Partners acquired Dave & Buster's in 2010 and has been instrumental in the company's growth and expansion since then. With their deep industry expertise and financial resources, Oak Hill Capital Partners has helped Dave & Buster's to evolve into a leading entertainment and dining destination.

    Another major shareholder of Dave & Buster's Entertainment is KKR & Co., a global investment firm headquartered in New York City. KKR & Co. has been an investor in Dave & Buster's since 2014 and has played a crucial role in supporting the company's strategic initiatives. With their extensive network and experience in the consumer industry, KKR & Co. has contributed to Dave & Buster's continued success and market leadership.

    In addition to Oak Hill Capital Partners and KKR & Co., there are several other institutional shareholders who hold a significant stake in Dave & Buster's Entertainment. These include T. Rowe Price Associates, Vanguard Group, and BlackRock, among others. These institutional investors bring stability and long-term perspective to the ownership structure of Dave & Buster's, ensuring the company's growth and sustainability.

    It is worth noting that while these major shareholders exert significant influence on the company, Dave & Buster's Entertainment also has a diverse shareholder base, including individual shareholders who own shares through various investment vehicles.

    Overall, the ownership of Dave & Buster's Entertainment is a combination of private equity firms, institutional investors, and individual shareholders. This diverse ownership structure brings together a wide range of expertise, resources, and perspectives, contributing to the company's success and growth in the competitive entertainment industry.

    What is the mission statement of Dave & Buster's Entertainment?

    The Mission Statement of Dave & Buster's Entertainment

    Dave & Buster's Entertainment is a popular American restaurant and entertainment business that aims to provide guests with an unparalleled experience of dining, gaming, and entertainment under one roof. The company's mission statement reflects their commitment to creating an environment where guests can have fun, unwind, and create lasting memories.

    Dave & Buster's mission statement is:

    "Dave & Buster's is the ultimate destination for entertainment and dining. We strive to create a place where everyone can enjoy great food, exciting games, and an unforgettable experience in an energetic atmosphere."

    This mission statement encapsulates the core values and goals of Dave & Buster's Entertainment. Let's take a closer look at the different components that make up their mission statement:

    1. Ultimate Destination for Entertainment and Dining: Dave & Buster's positions itself as the go-to place for individuals and groups seeking entertainment and dining options. By combining a wide range of games and attractions with a diverse menu, they aim to be the ultimate destination for those looking for a complete entertainment experience.

    2. Great Food: Dave & Buster's emphasizes the importance of offering delicious and high-quality food. They strive to provide a menu that caters to various tastes and preferences, ensuring that everyone can find something they enjoy. From classic American comfort foods to innovative dishes, Dave & Buster's aims to create a memorable dining experience for their guests.

    3. Exciting Games: One of the defining aspects of Dave & Buster's is their extensive selection of games and interactive attractions. They aim to provide guests with a thrilling and immersive gaming experience, ranging from classic arcade games to state-of-the-art virtual reality experiences. By offering a diverse range of games, Dave & Buster's ensures there is something for everyone, regardless of age or gaming preference.

    4. Unforgettable Experience in an Energetic Atmosphere: Dave & Buster's strives to create an atmosphere that is energetic, vibrant, and full of excitement. They want their guests to feel a sense of joy and anticipation as soon as they step through the doors. Whether it's the welcoming staff, the lively music, or the pulsating energy of the arcade games, Dave & Buster's aims to provide an unforgettable experience that keeps guests coming back for more.

    Overall, Dave & Buster's mission statement reflects their dedication to providing a unique and enjoyable entertainment experience. By focusing on great food, exciting games, and an energetic atmosphere, they aim to create a space where guests can have fun, relax, and make lasting memories with friends and family.

    How does Dave & Buster's Entertainment make money?

    Revenue Streams of Dave & Buster's Entertainment

    Dave & Buster's Entertainment is a renowned entertainment and dining establishment that offers a unique combination of arcade games, sports viewing, and casual dining. The company generates revenue through various streams that contribute to its overall success and profitability.

    1. Game and Amusement Revenue

    The primary source of income for Dave & Buster's is the revenue generated from arcade games and amusement attractions. Customers purchase game cards or power cards, which are used to play various games and collect points. The company earns money through the sale of these cards, as well as the tokens or credits used to activate the games. The more customers engage in arcade games, the higher the revenue generated from this segment.

    2. Food and Beverage Sales

    Dave & Buster's offers a diverse menu that includes appetizers, entrees, desserts, and a wide range of alcoholic and non-alcoholic beverages. The company earns a significant portion of its revenue from the sale of food and drinks. The combination of entertainment and dining attracts customers who can enjoy a meal while participating in the gaming experience. This revenue stream benefits from the repeat business of customers who return for the overall entertainment package.

    3. Private Events and Group Bookings

    Dave & Buster's caters to private events and group bookings, such as birthday parties, corporate gatherings, and team-building exercises. By offering event packages that include gaming, food, and beverages, the company generates revenue from hosting these events. The availability of private event spaces, dedicated staff, and customized packages make Dave & Buster's an attractive venue for special occasions, contributing to its revenue stream.

    4. Merchandise Sales

    To enhance the overall experience, Dave & Buster's offers branded merchandise for sale. Customers can purchase items such as apparel, accessories, and collectibles, all featuring the company's logo or themed designs. These merchandise sales serve as an additional revenue stream for the company. The popularity of these items among customers looking for memorabilia or souvenirs further boosts the profitability of this segment.

    5. Advertising Partnerships and Sponsorships

    Dave & Buster's collaborates with various brands and sponsors to create mutually beneficial partnerships. These partnerships can involve joint marketing campaigns, product promotions, or event sponsorships. By leveraging its customer base and brand visibility, Dave & Buster's earns revenue through these advertising partnerships. These collaborations not only provide additional financial support but also enhance the overall customer experience by introducing new games, events, or exclusive offerings.

    In conclusion, Dave & Buster's Entertainment generates revenue through multiple streams, including game and amusement revenue, food and beverage sales, private events and group bookings, merchandise sales, and advertising partnerships. By diversifying its revenue sources, the company maintains a strong financial position while offering a unique and engaging entertainment experience to its customers.

    Dave & Buster's Entertainment Business Model Canvas Explained

    Key Partners

    Dave & Buster's Entertainment relies on several key partners to ensure its success. One of the main partners is the suppliers of food and beverages. These partners provide a wide range of options to cater to the diverse preferences of customers. Additionally, Dave & Buster's partners with various game developers and manufacturers to constantly update and refresh its arcade games and attractions. These partnerships help maintain the excitement and engagement of customers, ensuring repeat visits.

    Key Activities

    The key activities of Dave & Buster's revolve around providing a unique entertainment experience to its customers. This includes continuously sourcing and introducing new games and attractions to keep customers entertained and engaged. Dave & Buster's also invests heavily in marketing and advertising to attract new customers and maintain brand visibility. Another key activity is maintaining a high standard of customer service, ensuring that visitors have a memorable experience during their visit.

    Key Resources

    Dave & Buster's relies on several key resources to operate its entertainment business successfully. One of the most crucial resources is its physical locations, strategically situated in high-traffic areas to maximize footfall. These locations house a variety of games, attractions, and dining areas. Another key resource is its dedicated staff, including game technicians, servers, and customer service representatives, who ensure smooth operations and provide excellent service to customers.

    Value Proposition

    The value proposition of Dave & Buster's is centered around providing a one-of-a-kind entertainment experience that combines food, drinks, and games in a lively environment. By offering a wide range of arcade games, virtual reality experiences, and traditional games, Dave & Buster's caters to customers of all ages and interests. Furthermore, the integration of a full-service restaurant and bar adds to the overall experience, making it an ideal destination for parties, events, and casual outings.

    Customer Relationships

    Dave & Buster's focuses on building strong customer relationships by fostering a fun and engaging atmosphere. The company invests in training its staff to provide exceptional customer service, ensuring that visitors feel welcomed and well taken care of. Regular customer engagement is facilitated through membership programs, email newsletters, and social media platforms. By staying connected with customers and providing personalized experiences, Dave & Buster's aims to create a loyal customer base.


    Dave & Buster's utilizes various channels to reach and engage with its target audience. Traditional marketing channels, such as television, radio, and print advertisements, are employed to create brand awareness and promote new offerings. Additionally, the company leverages digital channels, including social media platforms, its website, and mobile apps, to engage with customers, share updates, and offer exclusive promotions. These channels enable Dave & Buster's to reach a wider audience and maintain a strong online presence.

    Cost Structure

    The cost structure of Dave & Buster's primarily consists of operational expenses, including rent, utilities, and maintenance of its physical locations. The company also incurs costs related to the procurement of food and beverages, game updates and maintenance, and marketing and advertising efforts. Additionally, employee wages and benefits contribute to the overall cost structure. To ensure profitability, Dave & Buster's constantly evaluates and optimizes its cost structure while maintaining the quality of its offerings.

    Revenue Streams

    Dave & Buster's generates revenue through various streams. The main sources of revenue include game and attraction sales, food and beverage sales, and private event bookings. Customers pay for games on a per-play basis or purchase game cards with credits. The food and beverage sales contribute significantly to revenue, as customers often dine during their visit. Private events, such as birthday parties and corporate gatherings, provide an additional revenue stream, offering customized packages and experiences.

    Which companies are the competitors of Dave & Buster's Entertainment?

    Main Competitors

    Dave & Buster's Entertainment faces competition from several companies in the entertainment and dining industry. The main competitors include:

    1. Chuck E. Cheese's: With over 600 locations, Chuck E. Cheese's offers a similar concept of combining food, games, and entertainment for families and children. Although their target audience may be slightly different, both companies compete for the same market share.

    2. Topgolf: Known for its unique golfing experience combined with food and drinks, Topgolf has gained popularity rapidly. Their innovative approach to entertainment and socializing poses a challenge to Dave & Buster's, especially for customers interested in golf-related activities.

    3. Main Event Entertainment: Main Event Entertainment offers a variety of activities such as bowling, billiards, laser tag, and arcade games, in addition to food and drinks. With their diverse range of entertainment options, they directly compete with Dave & Buster's for customers seeking a comprehensive entertainment experience.

    Other Competitors

    In addition to the main competitors mentioned above, Dave & Buster's also faces competition from several other companies in the industry. These competitors include:

    1. GameWorks: GameWorks offers a combination of arcade games, virtual reality experiences, and dining options. Although they have fewer locations compared to Dave & Buster's, their focus on high-quality gaming experiences appeals to a niche market.

    2. Round1: Round1 is a Japanese entertainment company that has expanded internationally. They offer a wide range of activities such as arcade games, bowling, karaoke, and even amusement rides. Their diverse offerings and unique experiences make them a potential competitor to Dave & Buster's.

    3. Cinergy Entertainment: Cinergy Entertainment provides a combination of cinema, gaming, and dining experiences under one roof. Their focus on multi-sensory entertainment, including luxury seating and immersive gaming, sets them apart from traditional movie theaters and adds to the competition for Dave & Buster's.

    It is worth noting that while these companies are competitors to Dave & Buster's, each one may have its own unique selling points and target audience. Therefore, the competition varies depending on customers' preferences and the specific market dynamics in each location.

    Dave & Buster's Entertainment SWOT Analysis


    1. Unique Entertainment Experience: Dave & Buster's offers a one-of-a-kind entertainment experience by combining a sports bar atmosphere with an extensive range of arcade games and virtual reality experiences. This combination sets them apart from traditional dining or entertainment venues and attracts a diverse customer base.

    2. Strong Brand Recognition: With over 100 locations across the United States and Canada, Dave & Buster's has built a strong brand presence. Their logo and distinctive interior design elements are easily recognizable, making it easier for customers to identify and differentiate them from competitors.

    3. Wide Food and Beverage Selection: Dave & Buster's offers a wide range of food and beverage options, catering to different tastes and preferences. From classic bar foods to gourmet dishes and signature cocktails, their extensive menu appeals to a broad customer base, ensuring there is something for everyone.


    1. High Dependence on Mall Locations: A significant weakness of Dave & Buster's is its heavy reliance on mall locations. As online shopping continues to grow, malls are experiencing a decline in foot traffic, affecting the company's overall sales. This dependence on malls exposes them to the risk of decreased revenue and limited growth opportunities.

    2. Limited International Presence: Although Dave & Buster's has expanded beyond the United States and operates a few locations in Canada, their international presence remains relatively limited. This lack of global reach hampers their ability to tap into international markets and diversify their revenue streams.

    3. Vulnerability to Economic Downturns: Dave & Buster's primarily operates in the entertainment and dining industry, making them susceptible to economic downturns. During times of financial hardship, consumers tend to cut back on discretionary spending, which could impact the company's revenue and profitability.


    1. Expansion into Untapped Markets: Despite its limited international presence, Dave & Buster's has an opportunity to expand into untapped markets around the world. By leveraging their successful business model and unique entertainment experience, they can introduce their brand to new audiences and increase their global footprint.

    2. Embracing Technology: As technology continues to advance, Dave & Buster's can leverage it to enhance customer experiences and stay ahead of competitors. Incorporating virtual reality, augmented reality, and other innovative technologies into their games and attractions can attract tech-savvy customers and provide a fresh and engaging experience.

    3. Online Ordering and Delivery: In response to the growing popularity of online food delivery services, Dave & Buster's can explore partnerships with established platforms or develop their delivery infrastructure. Offering online ordering and delivery options can cater to customers who prefer the convenience of enjoying Dave & Buster's food and beverages in the comfort of their homes.


    1. Intense Competition: The entertainment and dining industry is highly competitive, with numerous players vying for market share. Dave & Buster's faces competition from other entertainment venues, sports bars, casual dining restaurants, and online gaming platforms. In order to maintain their position, they must continuously innovate and differentiate themselves from competitors.

    2. Changing Consumer Preferences: Consumer preferences and trends are constantly evolving, which poses a threat to Dave & Buster's. If they fail to adapt to changing consumer demands or anticipate emerging trends, they risk losing customers to more innovative and trendy alternatives.

    3. Regulatory and Legal Challenges: The entertainment industry is subject to various regulations and legal challenges, such as health and safety regulations, liquor licensing, and labor laws. Non-compliance with these regulations can result in fines, reputational damage, and even legal actions, posing a threat to Dave & Buster's operations and profitability.

    Key Takeaways

    • Dave & Buster's Entertainment is owned by Oak Hill Capital Partners, a private equity firm.
    • The mission statement of Dave & Buster's Entertainment is to create "an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all out fun."
    • Dave & Buster's Entertainment primarily makes money through the sales of food, beverages, and game credits to its customers.
    • The Business Model Canvas of Dave & Buster's Entertainment is based on key elements such as customer segments, value proposition, channels, customer relationships, revenue streams, key activities, key resources, key partnerships, and cost structure.
    • Competitors of Dave & Buster's Entertainment include other entertainment and dining venues such as Main Event Entertainment, Topgolf, and Chuck E. Cheese's.
    • In terms of SWOT analysis, Dave & Buster's Entertainment's strengths include its unique combination of dining and entertainment, while its weaknesses include its dependence on physical locations. Opportunities for the company include expanding internationally, while threats include competition and economic downturns.


    In conclusion, Dave & Buster's Entertainment is owned by private equity firm Oak Hill Capital Partners and the company's mission statement revolves around providing an unparalleled guest experience through combining food, beverages, and entertainment. The company primarily generates revenue through the sales of food, beverages, and entertainment offerings, as well as through the operation of its arcade games.

    The Business Model Canvas of Dave & Buster's Entertainment reveals a well-established model focused on offering a unique and immersive entertainment experience to its customers. By combining a wide range of entertainment options with a diverse menu and innovative drinks, the company aims to attract and retain a loyal customer base.

    However, Dave & Buster's Entertainment faces strong competition from companies such as Main Event Entertainment, Chuck E. Cheese's, and Topgolf, among others. These competitors also offer entertainment and dining options, making it crucial for Dave & Buster's to continually innovate and differentiate itself in order to maintain its market share.

    Finally, a SWOT analysis of Dave & Buster's Entertainment highlights its strengths, including its strong brand image and loyal customer base, as well as opportunities to expand its presence both domestically and internationally. The company also faces challenges such as increasing competition and potential threats such as changing consumer preferences and economic downturns. Overall, Dave & Buster's Entertainment remains a prominent player in the entertainment industry, constantly striving to deliver exceptional experiences to its customers while navigating various challenges and opportunities in the market.


    What is Dave and Buster's competitive advantage?

    Dave and Buster's competitive advantage lies in its unique combination of entertainment and dining experiences. Unlike traditional arcades or sports bars, Dave and Buster's offers a wide range of games, such as arcade classics, virtual reality experiences, and multiplayer competitions, alongside a full-service restaurant and bar. This combination sets them apart from their competitors by providing customers with a one-stop destination for entertainment, dining, and socializing. Additionally, Dave and Buster's focuses on creating an immersive and engaging atmosphere, with state-of-the-art technology and constantly updated games, which keeps customers coming back for new experiences. Overall, their competitive advantage lies in their ability to offer a comprehensive entertainment and dining experience that appeals to a broad customer base.

    Who is Dave and Buster's target market?

    Dave and Buster's target market is primarily young adults aged 21-39. They cater to individuals who enjoy a combination of dining, entertainment, and gaming experiences. Their offerings appeal to a diverse range of customers, including college students, young professionals, couples, and groups of friends looking for a fun and social atmosphere.

    Is Dave and Buster's doing well?

    As an AI language model, I don't have access to real-time financial data or the ability to browse the internet. Therefore, I can't provide you with the current financial status of Dave & Buster's or any specific company. To get the most accurate and up-to-date information, I recommend checking financial news websites, consulting financial analysts, or reviewing the company's official financial statements.

    What is a SWOT analysis and how is it used in athletic administration?

    A SWOT analysis is a strategic planning tool used to evaluate the strengths, weaknesses, opportunities, and threats of a particular entity, such as a business, organization, or in this case, athletic administration.

    In athletic administration, a SWOT analysis can be conducted to assess the current state of the athletic department and its ability to achieve its goals. Here's how it is used in this context:

    1. Strengths: These are the internal factors that give the athletic department a competitive advantage. It could include strong coaching staff, talented athletes, state-of-the-art facilities, successful programs, strong financial resources, and supportive alumni. By identifying these strengths, athletic administrators can leverage them to enhance the department's performance and reputation.

    2. Weaknesses: These are the internal factors that hinder the athletic department's ability to achieve its objectives. It could include lack of funding, outdated infrastructure, inadequate staffing, poor communication, or limited community support. By recognizing these weaknesses, administrators can develop strategies to address them and improve overall operations.

    3. Opportunities: These are the external factors that can be capitalized on to benefit the athletic department. It could include emerging sports trends, potential sponsorship or partnership opportunities, growing fan base, or new revenue streams. By identifying these opportunities, administrators can devise strategies to maximize them and stay ahead of the competition.

    4. Threats: These are the external factors that pose risks or challenges to the athletic department. It could include funding cuts, intense competition, changing regulations, negative media coverage, or declining interest in certain sports. By understanding these threats, administrators can create contingency plans to mitigate them and maintain the department's stability and success.

    Overall, a SWOT analysis in athletic administration helps identify the department's strengths and weaknesses, uncover potential opportunities and threats, and guide decision-making to improve performance, address challenges, and achieve strategic goals. It provides a comprehensive understanding of the department's current position and helps create strategies for long-term success.

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