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Company > Arrow Financial Corp: Business Model, SWOT Analysis, and Competitors 2023

Arrow Financial Corp: Business Model, SWOT Analysis, and Competitors 2023

Published: Jan 01, 2023

Inside This Article


    Arrow Financial Corp is a prominent financial services company that operates in the banking and insurance sectors. This article provides a comprehensive analysis of the company's business model, SWOT analysis, and its key competitors in the year 2023. By examining Arrow Financial Corp's business model, we will gain insights into its revenue streams, customer base, and overall strategy. Additionally, a SWOT analysis will highlight the company's strengths, weaknesses, opportunities, and threats. Finally, exploring its competitors will shed light on the competitive landscape in which Arrow Financial Corp operates.

    What You Will Learn:

    • Who owns Arrow Financial Corp and the importance of knowing the ownership structure of a company
    • The mission statement of Arrow Financial Corp and how it guides the company's actions and goals
    • How Arrow Financial Corp generates revenue and the different sources of income for the company
    • An explanation of the Arrow Financial Corp Business Model Canvas and its components
    • The key competitors of Arrow Financial Corp and their impact on the company's market position
    • A comprehensive SWOT analysis of Arrow Financial Corp, including its strengths, weaknesses, opportunities, and threats

    Who owns Arrow Financial Corp?

    Shareholders of Arrow Financial Corp

    Arrow Financial Corp is a publicly traded company, meaning that its ownership is distributed among a wide range of shareholders. These shareholders can include individual investors, institutional investors, and even other companies. By examining the ownership structure of Arrow Financial Corp, we can gain insight into the level of control and influence various shareholders have over the company's operations and decision-making process.

    Institutional Shareholders

    Institutional shareholders play a significant role in the ownership of Arrow Financial Corp. These shareholders typically include mutual funds, pension funds, and other financial institutions that manage large pools of capital on behalf of their clients. They tend to hold significant ownership stakes in the company, which can range from several percentage points to even double-digit percentages.

    Institutional shareholders often have a long-term investment approach and may actively participate in corporate governance matters. They can use their voting power to influence key decisions, such as the appointment of board members or the approval of mergers and acquisitions. Moreover, they may engage in dialogue with the company's management to voice their concerns or suggest strategic changes to enhance shareholder value.

    Individual Shareholders

    Individual shareholders also play a crucial role in the ownership of Arrow Financial Corp. These shareholders include retail investors who buy and hold the company's stock through brokerage accounts or retirement plans. While their ownership stake in the company may be relatively small compared to institutional investors, their collective ownership can still have a notable impact.

    Individual shareholders often have diverse investment objectives and may have different levels of engagement with the company. Some individual shareholders may actively follow the company's performance and participate in shareholder meetings or proxy voting. Others may have a more passive approach, relying on their investments to generate returns over the long term.

    Insider Ownership

    Insider ownership refers to the shares held by individuals closely associated with Arrow Financial Corp, such as executives, directors, or employees. This form of ownership can provide important insights into the alignment of interests between insiders and external shareholders.

    Insiders typically have a deep understanding of the company's operations and strategy, and their ownership stake can serve as a signal of confidence in its future prospects. Additionally, insider ownership can incentivize executives to make decisions that prioritize long-term shareholder value over short-term gains.

    Other Shareholders

    Apart from institutional investors, individual shareholders, and insiders, there may be other shareholders who own a portion of Arrow Financial Corp. These shareholders may include other companies that have acquired shares for strategic reasons or as part of a broader investment portfolio. Identifying these shareholders and understanding their motives can provide further context to the ownership structure of the company.

    In conclusion, Arrow Financial Corp is owned by a diverse group of shareholders, including institutional investors, individual shareholders, insiders, and potentially other companies. The ownership structure of the company reflects a mix of long-term investors, engaged individual shareholders, and insiders who have a direct stake in the company's success. Understanding the various shareholders and their motivations is essential for comprehending the dynamics and governance of Arrow Financial Corp.

    What is the mission statement of Arrow Financial Corp?

    The Mission Statement of Arrow Financial Corp

    Arrow Financial Corp, a leading financial institution, has a clear and concise mission statement that guides its operations and decision-making processes. The company's mission statement is as follows:

    "To be the premier financial services organization in our markets, providing a level of service and value that exceeds the expectations of our customers, employees, shareholders, and communities."

    This mission statement reflects Arrow Financial Corp's commitment to excellence and its dedication to serving all stakeholders involved. Let's break it down to understand its key elements:

    1. Premier Financial Services Organization

    Arrow Financial Corp aims to be recognized as a premier financial services organization. This indicates their ambition to stand out among their competitors by offering exceptional products, services, and customer experiences.

    2. Exceeding Expectations

    The mission statement emphasizes the company's determination to go above and beyond customer, employee, shareholder, and community expectations. Arrow Financial Corp aims to not only meet these expectations but to exceed them, demonstrating their commitment to exceptional service delivery.

    3. Service and Value

    Arrow Financial Corp places a strong emphasis on providing a high level of service and value to its stakeholders. This implies that the company aims to deliver financial solutions and products that not only meet the needs of its customers but also provide added value and benefits.

    4. Customers, Employees, Shareholders, and Communities

    The mission statement highlights the four primary stakeholders for Arrow Financial Corp: customers, employees, shareholders, and communities. By explicitly mentioning these groups, the company showcases its commitment to addressing their interests and needs in its operations and decision-making processes.

    5. Community Engagement

    Arrow Financial Corp recognizes the importance of engaging with and supporting the communities it serves. This aspect of the mission statement reflects the company's dedication to being a responsible corporate citizen and contributing positively to the development and well-being of the communities it operates in.

    In summary, Arrow Financial Corp's mission statement encapsulates its commitment to becoming a premier financial services organization that exceeds the expectations of its customers, employees, shareholders, and communities. Through its focus on service, value, and community engagement, the company strives to provide exceptional financial solutions and make a positive impact in the markets it serves.

    How does Arrow Financial Corp make money?

    Banking Services

    One of the primary ways Arrow Financial Corp generates revenue is through its banking services. As a financial institution, Arrow Financial Corp offers a wide range of banking products and services to individuals, businesses, and organizations. These services include checking accounts, savings accounts, certificates of deposit (CDs), loans, mortgages, and credit cards.

    Through these banking services, Arrow Financial Corp earns money through various means. For instance, when customers open a checking or savings account, the bank may charge monthly maintenance fees or transaction fees for certain activities such as exceeding a certain number of withdrawal transactions. Additionally, the bank may earn interest income on the funds deposited by customers in their savings accounts.

    Loans and mortgages also contribute significantly to Arrow Financial Corp's revenue. When customers borrow money through personal loans, auto loans, or mortgages, the bank charges interest on the principal amount. This interest income is a key source of revenue for the company.

    Wealth Management Services

    Arrow Financial Corp also generates income through its wealth management services. The company offers investment advisory and financial planning services to help individuals and businesses manage their wealth and achieve their financial goals. These services include portfolio management, retirement planning, estate planning, and tax planning.

    Through its wealth management services, Arrow Financial Corp earns money through various fee structures. The company may charge a percentage-based fee on the total assets under management, which incentivizes the company to grow clients' portfolios. Additionally, the company may charge transaction fees or commissions for executing trades on behalf of clients. These fees and commissions contribute to the company's overall revenue.

    Insurance Services

    Another way Arrow Financial Corp makes money is through its insurance services. The company operates an insurance agency that offers a comprehensive range of insurance products, including property and casualty insurance, life insurance, health insurance, and annuities.

    When customers purchase insurance policies through Arrow Financial Corp, the company earns commissions from insurance carriers. These commissions are typically a percentage of the premium paid by the policyholder. Additionally, the company may charge service fees for policy administration, claims handling, and other related services.

    By diversifying its revenue streams through banking services, wealth management services, and insurance services, Arrow Financial Corp ensures a stable and consistent income flow. This diversified approach allows the company to serve a broad range of customers and adapt to changing market conditions, ultimately contributing to its financial success.

    Arrow Financial Corp Business Model Canvas Explained


    The Business Model Canvas (BMC) is a strategic management tool that provides a visual representation of a company's business model. It consists of nine key building blocks that help to outline the core aspects of a business and how they work together to create value. In this section, we will delve into the Arrow Financial Corp Business Model Canvas and explain each component in detail.

    Key Partnerships

    Arrow Financial Corp recognizes the importance of strategic partnerships to enhance its business model. The company forms alliances with various entities, including financial institutions, technology providers, and regulatory bodies. These partnerships enable Arrow Financial Corp to leverage the expertise, resources, and networks of its partners, ultimately enhancing its value proposition and expanding its reach in the market.

    Key Activities

    The key activities of Arrow Financial Corp revolve around its core business functions, which include retail banking, commercial banking, wealth management, and investment services. The company focuses on providing exceptional customer service, ensuring compliance with regulatory requirements, managing risk, and constantly innovating its product and service offerings. By engaging in these key activities, Arrow Financial Corp maintains a competitive edge in the financial services industry.

    Key Resources

    Arrow Financial Corp relies on a range of key resources to support its business model. These resources include a robust technology infrastructure, a talented workforce, financial assets, customer data, and partnerships with key stakeholders. The company invests in these resources to ensure operational efficiency, maintain a strong market position, and deliver value to its customers.

    Value Proposition

    Arrow Financial Corp's value proposition lies in its ability to offer a comprehensive range of financial products and services tailored to meet the unique needs of its customers. The company strives to deliver personalized solutions, exceptional customer service, and innovative offerings that help individuals and businesses achieve their financial goals. By focusing on customer-centricity, Arrow Financial Corp differentiates itself from competitors and builds long-term relationships with its clients.

    Customer Segments

    Arrow Financial Corp serves a diverse range of customer segments, including individuals, small businesses, corporations, and institutional clients. The company recognizes that each segment has distinct needs and preferences, and therefore designs its products and services accordingly. By understanding the specific requirements of different customer segments, Arrow Financial Corp can effectively target its marketing efforts, enhance customer satisfaction, and drive revenue growth.


    Arrow Financial Corp utilizes multiple channels to reach and engage with its customers. These channels include physical branches, online banking platforms, mobile applications, call centers, and strategic partnerships with other financial institutions. By offering a seamless omnichannel experience, Arrow Financial Corp ensures that customers can access its products and services in a way that is convenient and tailored to their preferences.

    Cost Structure

    The cost structure of Arrow Financial Corp is centered around various cost drivers, including personnel expenses, technology investments, marketing and advertising, regulatory compliance, and infrastructure maintenance. The company strives to optimize its cost structure by leveraging economies of scale, implementing efficient operations, and continuously reviewing its processes to identify areas for cost reduction.

    Revenue Streams

    Arrow Financial Corp generates revenue through various streams, such as interest income from loans and mortgages, fees from banking services, investment advisory fees, and revenue from wealth management services. The company also derives revenue from its strategic partnerships and collaborations. By diversifying its revenue streams, Arrow Financial Corp mitigates risks and ensures a sustainable financial performance.


    The Arrow Financial Corp Business Model Canvas provides a comprehensive overview of the company's strategic approach to creating value and generating revenue. By considering the key building blocks of the BMC, Arrow Financial Corp is able to align its resources, activities, and partnerships to effectively serve its customer segments and maintain a competitive advantage in the financial services industry.

    Which companies are the competitors of Arrow Financial Corp?

    Identifying the Competitors

    In the highly competitive financial services industry, Arrow Financial Corp. faces several formidable competitors. These companies operate in similar sectors, offering a range of financial products and services to customers. Here are some of the key competitors of Arrow Financial Corp:

    1. KeyCorp

    KeyCorp is a major financial services company headquartered in Cleveland, Ohio. With a strong presence in the banking industry, KeyCorp provides a wide array of services, including commercial banking, investment management, and retail banking. The company operates through various subsidiaries and has a solid customer base across different regions of the United States. KeyCorp's extensive network and diverse range of offerings position it as a significant competitor to Arrow Financial Corp.

    2. M&T Bank Corp

    M&T Bank Corp, headquartered in Buffalo, New York, is another notable competitor of Arrow Financial Corp. Operating as a regional financial services company, M&T Bank Corp offers a comprehensive suite of banking services, including commercial banking, investment banking, and wealth management. With a strong focus on customer relationships and a commitment to community development, M&T Bank Corp has established itself as a trusted financial institution in the markets it serves.

    3. Citizens Financial Group Inc.

    Citizens Financial Group Inc., based in Providence, Rhode Island, is a prominent competitor to Arrow Financial Corp. Being one of the oldest and largest financial institutions in the United States, Citizens Financial Group Inc. offers a broad range of banking and financial services to individual and commercial customers. With a diverse portfolio of products, including consumer banking, mortgage lending, and corporate banking, Citizens Financial Group Inc. competes directly with Arrow Financial Corp for market share and customer loyalty.

    4. TrustCo Bank Corp NY

    TrustCo Bank Corp NY, headquartered in Glenville, New York, is a regional bank that competes with Arrow Financial Corp in the financial services sector. Operating as a full-service bank, TrustCo Bank Corp NY provides personal and business banking, insurance, and wealth management services. With a focus on community banking and a commitment to customer satisfaction, TrustCo Bank Corp NY presents a formidable challenge to Arrow Financial Corp in the local markets they both serve.


    Arrow Financial Corp operates in a highly competitive landscape, facing competition from established financial institutions such as KeyCorp, M&T Bank Corp, Citizens Financial Group Inc, and TrustCo Bank Corp NY. These companies offer a range of financial products and services, targeting similar customer segments. To maintain its market position, Arrow Financial Corp must continue to innovate, differentiate itself, and provide superior customer experiences in order to stand out in this competitive environment.

    Arrow Financial Corp SWOT Analysis


    • Strong financial performance: Arrow Financial Corp has consistently demonstrated strong financial performance over the years. The company has reported steady revenue growth and has consistently outperformed its industry peers. This strength provides a solid foundation for future growth and expansion.

    • Diversified revenue streams: Arrow Financial Corp operates in various segments, including banking, insurance, and wealth management. This diversified business model allows the company to generate revenue from multiple sources, reducing its dependence on any single segment. This not only provides stability but also offers opportunities for cross-selling and upselling to its existing customer base.

    • Strong customer base: The company has a loyal and growing customer base. Arrow Financial Corp has successfully built long-term relationships with its customers by offering excellent customer service, competitive products, and innovative solutions. This strong customer base provides a significant advantage in terms of customer retention and potential for future growth.


    • Limited geographical presence: Arrow Financial Corp primarily operates in a specific region, limiting its geographical reach. This can be a weakness as it exposes the company to local economic conditions and regulatory risks. To mitigate this weakness, the company may need to consider expanding its presence into new markets.

    • Dependence on interest income: A significant portion of Arrow Financial Corp's revenue comes from interest income. This dependence on interest rates exposes the company to interest rate risk. Fluctuations in interest rates can significantly impact the company's profitability. To reduce this weakness, the company may need to focus on diversifying its revenue streams further.


    • Expansion into new markets: Arrow Financial Corp has the opportunity to expand its operations into new markets. By entering new geographical regions, the company can tap into untapped customer segments and diversify its revenue streams. This expansion can also help reduce the company's dependence on its current market and mitigate local economic risks.

    • Digital transformation: The financial industry is undergoing a significant digital transformation. Arrow Financial Corp has the opportunity to leverage technology and digital solutions to enhance its operations, improve customer experience, and streamline processes. By embracing digital transformation, the company can stay competitive and capture new market opportunities.


    • Intense competition: The financial industry is highly competitive, with numerous players vying for market share. Arrow Financial Corp faces competition from both traditional financial institutions and emerging fintech companies. The company needs to continuously innovate and differentiate itself from competitors to maintain its market position.

    • Regulatory changes: The financial industry is subject to extensive regulations, and any changes in regulations can significantly impact Arrow Financial Corp's operations. Compliance with new regulations can be costly and time-consuming. The company needs to closely monitor regulatory developments and adapt its operations accordingly to mitigate regulatory risks.

    Key Takeaways

    Key takeaways:

    1. Arrow Financial Corp is a publicly-traded company, meaning it is owned by a diverse group of shareholders who hold its stock.
    2. The mission statement of Arrow Financial Corp centers around providing excellent financial services and creating value for its customers, employees, and shareholders.
    3. Arrow Financial Corp primarily generates revenue through traditional banking activities, such as lending, deposits, and investment management.
    4. The Business Model Canvas provides a framework for understanding how Arrow Financial Corp operates, including its key partners, activities, resources, and customer segments.
    5. Some of the main competitors of Arrow Financial Corp in the financial services industry include other regional banks and financial institutions, such as KeyCorp, NBT Bancorp, and Glens Falls National Bank.

    In terms of SWOT Analysis, it is not possible to provide a comprehensive analysis in a single bullet point, as it requires a detailed assessment of Arrow Financial Corp's strengths, weaknesses, opportunities, and threats.


    In conclusion, Arrow Financial Corp is a financial institution that is owned by various individuals and institutional investors. Their mission statement centers around providing exceptional financial services and building long-term relationships with their clients. The company generates revenue through various sources, including interest income, fees, and commissions.

    By analyzing their business model canvas, it is evident that Arrow Financial Corp focuses on key activities such as lending, wealth management, and customer service to create value for their customers. They have a strong emphasis on customer relationships and aim to provide tailored financial solutions.

    As for competitors, Arrow Financial Corp operates in a competitive market where other financial institutions such as banks, credit unions, and investment firms offer similar services. Some notable competitors include KeyCorp, M&T Bank, and Community Bank System.

    Lastly, a SWOT analysis of Arrow Financial Corp reveals their strengths in customer relationships, a diverse product portfolio, and a strong market presence in upstate New York. However, they also face challenges such as increasing regulatory requirements and intense competition. With proper strategies in place, Arrow Financial Corp can capitalize on their strengths and opportunities while addressing any weaknesses and threats.

    Overall, Arrow Financial Corp is a well-established financial institution that continues to thrive in the competitive market by focusing on their mission, generating revenue through various channels, and strategically positioning themselves among their competitors.


    What is SWOT analysis for the finance department?

    SWOT analysis is a strategic planning tool used to evaluate the strengths, weaknesses, opportunities, and threats of a particular entity, such as a finance department. In the context of the finance department, a SWOT analysis can be conducted to assess its internal and external factors that may impact its performance and effectiveness. Here's a breakdown of how SWOT analysis can be applied to the finance department:

    1. Strengths:
    • Efficient financial reporting and analysis capabilities
    • Strong knowledge and expertise in financial management
    • Effective cash flow management and budgeting skills
    • Well-established internal controls and risk management processes
    • Ability to provide accurate and timely financial information to support decision-making
    1. Weaknesses:
    • Limited resources and budget constraints
    • Lack of integration with other departments leading to potential inefficiencies
    • Insufficient training and development opportunities for finance staff
    • Overreliance on manual processes, leading to potential errors or delays
    • Inadequate technology infrastructure for financial operations
    1. Opportunities:
    • Implementation of new financial software or technologies to streamline processes
    • Expansion of the finance department's role to include strategic financial planning and analysis
    • Collaboration with other departments to enhance financial data integration and reporting
    • Continuous improvement of financial systems and processes to increase efficiency
    • Identification of cost-saving measures or revenue-generating opportunities
    1. Threats:
    • Regulatory changes or compliance requirements that may impact financial operations
    • Economic downturns or market fluctuations affecting financial stability
    • Increased competition for talent and skilled finance professionals
    • Cybersecurity risks and potential data breaches
    • Changes in industry trends or customer demands that may require financial adaptation

    By conducting a SWOT analysis, the finance department can gain insights into its current state, identify areas for improvement, and develop strategies to leverage its strengths, mitigate weaknesses, capitalize on opportunities, and address threats.

    How to do a SWOT analysis on financial statements?

    To perform a SWOT analysis on financial statements, follow these steps:

    1. Identify strengths: Analyze the financial statements to identify areas where the company demonstrates strong performance. Focus on aspects such as high revenue growth, profitability, strong cash flow, low debt levels, or efficient use of assets. These strengths provide a competitive advantage to the company.

    2. Identify weaknesses: Identify areas where the company's financial performance is weak. Look for factors such as declining revenue, low profitability, high debt levels, low cash flow, or inefficient use of assets. These weaknesses may hinder the company's growth or competitiveness.

    3. Identify opportunities: Analyze the financial statements to identify potential opportunities for the company. Look for emerging markets, new product lines, cost-saving opportunities, or favorable industry trends. These opportunities can be leveraged to improve financial performance.

    4. Identify threats: Identify potential threats that may negatively impact the company's financial performance. Consider factors such as intense competition, changing regulations, economic downturns, or technological disruptions. These threats pose risks to the company's financial stability and growth.

    5. Evaluate the impact: Once you have identified the strengths, weaknesses, opportunities, and threats, evaluate their impact on the financial statements. Determine how each factor affects revenue, profitability, cash flow, and overall financial health. Assess which factors have the most significant impact and prioritize them accordingly.

    6. Formulate strategies: Based on the SWOT analysis, develop strategies to capitalize on strengths, mitigate weaknesses, exploit opportunities, and mitigate threats. For example, if the analysis reveals that the company has a strong cash flow but high debt levels, a strategy could be to use the cash flow to repay debt and improve financial stability.

    7. Monitor and review: Regularly monitor the financial statements and review the SWOT analysis to ensure it remains relevant. Financial performance can change over time, and new strengths, weaknesses, opportunities, or threats may emerge. Adjust the strategies accordingly to adapt to the evolving financial landscape.

    By conducting a SWOT analysis on financial statements, you can gain valuable insights into the company's financial position, identify areas for improvement, and develop strategies to enhance financial performance.

    What will be your SWOT analysis for the company?


    1. Strong brand recognition and reputation in the market.
    2. Wide range of product offerings catering to various customer segments.
    3. Robust and well-established distribution network.
    4. Strong financial position with steady revenue growth.
    5. Established customer base and loyalty.
    6. Skilled and experienced workforce.
    7. Strong research and development capabilities, leading to innovative products.


    1. Dependence on a few key suppliers for raw materials.
    2. Limited presence in certain geographical regions.
    3. High production costs impacting profitability.
    4. Limited online presence and e-commerce capabilities.
    5. Lack of diversification in product portfolio.


    1. Expanding into new international markets to increase market share.
    2. Growing demand for environmentally friendly and sustainable products.
    3. Increasing consumer awareness and demand for healthy and organic products.
    4. Strategic alliances and partnerships to expand distribution channels.
    5. Technological advancements to improve manufacturing processes and reduce costs.


    1. Intense competition from both well-established and emerging players in the market.
    2. Fluctuations in raw material prices impacting production costs.
    3. Changing consumer preferences and trends.
    4. Economic downturns and recessions affecting consumer spending.
    5. Stringent government regulations and compliance requirements.

    What is a SWOT analysis for a company structure?

    A SWOT analysis for a company structure assesses the strengths, weaknesses, opportunities, and threats related to the organizational framework and design of a company. It helps identify the internal and external factors that can impact the company's structure and its ability to achieve its objectives. Here is how each element of SWOT can be applied to a company's structure:

    1. Strengths: These are the positive attributes of the company's structure that give it a competitive advantage. Examples may include a flexible and adaptable organizational design, clear reporting lines and communication channels, efficient decision-making processes, or a well-defined hierarchy.

    2. Weaknesses: These are the areas where the company's structure may be lacking or facing challenges. Examples could be a rigid and bureaucratic organizational structure, poor coordination and collaboration between departments, unclear roles and responsibilities, or a lack of employee empowerment.

    3. Opportunities: These are external factors that the company's structure can leverage to its advantage. Opportunities may arise from market trends, technological advancements, changes in consumer behavior, or industry developments. For instance, the adoption of remote work due to the COVID-19 pandemic has opened up opportunities for companies to implement more flexible and decentralized structures.

    4. Threats: These are external factors that can potentially harm the company's structure or pose challenges. Threats may include intense competition, changes in regulatory policies, economic downturns, or disruptive technologies. For example, if a competitor adopts a more agile organizational structure, it can threaten the company's ability to respond quickly to market changes.

    By conducting a SWOT analysis on the company structure, management can gain insights into its strengths and weaknesses, identify opportunities for improvement, and mitigate potential threats. This analysis can inform decision-making processes related to organizational design, restructuring, and resource allocation to ensure the company's structure aligns with its strategic goals.

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